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Standard
II. International Business Communications... Achievement Standard: Apply
communication strategies necessary and appropriate for effective and profitable
international business relations.
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| B. Non Verbal | |
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Level
3 (Secondary) - Performance Expectations: Compare business protocol of
various countries.
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TIME
REQUIRED:
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Two
50-minute class periods
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RECOMMENDED
GRADE:
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Grades
9-12
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MAJOR
CONCEPTS:
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Knowing business protocol of various cultures can reduce the risk of making mistakes which would terminate business dealings. Knowing the appropriate business protocol can enhance business opportunities. |
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INSTRUCTIONAL
OBJECTIVES:
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To
appreciate the diversity of business relationships
To explore the complexity of human relations when doing business globally To begin a process of researching traditions, culture, etc., of various
countries which may impact business relationships
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MATERIALS:
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The
Art of Crossing Cultures, Craig Storti, Intercultural Press, Inc., 1990
Cross-Cultural Dialogues, 74 Brief Encounters with Cultural Difference, Craig Storti, Intercultural Press, Inc., 1994 Do s and Taboo s Around the World, Edited by Roger E. Axtell, John Wiley & Sons, Inc., 1993 Do s and Taboos of hosting International Visitors, Roger E. Axtell, John Wiley & Sons, Inc., 1990 Internationally Yours, Writing and Communicating Successfully in Today
s Global
Specific countries
Business World electronic magazine United States International Trade Commission Wall Street Journal Chicago Tribune New York Times CNN Asia One
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RATIONALE:
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Understanding that business protocol differs, will help students prepare business transactions in the future which will attempt to avoid mistakes in human relations. |
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PROCEDURE:
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1. Define protocol as rules for conducting business courteously which are accepted by a particular culture. 2. Invite a guest speaker or panel of speakers including foreign students (if your own school is not hosting foreign students, perhaps area high schools, colleges, or universities are hosting foreign students who could visit your class), foreign nationals, foreign guests, business people who have conducted international business, or community members who have traveled and/or lived outside of the United States. 3. Each student or group may choose or be assigned a different country to research. DeVries lists profiles of major countries of the world which may be expanded by using other sources. Research may include geographical location, capital city, official and other languages, major and other religions, principal holidays, business hours, customs (business and personal), and holidays. Axtell offers additional information and insights of business protocol which relate to specific countries. 4. Storti includes dialogues between two people of different cultures. Samples of the short dialogues could be role-played by students followed by discussion about what went wrong in each dialogue. Discussion could be concluded by Sorti s brief insights about cultural differences that are included in a section following several dialogues. This could be an introductory or a concluding activity. |
| EVALUATION: | Oral and/or written reports. Students are instructed to take
notes based on other students reports and to write their reflections at
the end of the reports.
Students write a memo to the teacher comparing two countries with the
one that they researched after hearing and/or reading other students reports.
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AUTHOR:
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: Dr. Dorothy Wiese, Elgin Community College, Hampshire, IL. |
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EDITORS:
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Les
Dlabay, Lake Forrest College, Wildwood, IL.
Robert
Ristau, Eastern Michigan University (ret.), Ypsilanti, MI.
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Click here to download Microsoft Word version of the plan including handouts. |
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